With the release of HelpDesk 3 / Version 3.1 we have added a new feature in the include/db.php file (Please update this file as well). When using...
Since HelpDesk 3 - Version 3.1 a task or event calendar is available for the dashboard. Set unlimited events on the calendar for you and your...
The build in CMS in HelpDesk 3 is the place to manage your pages, translations, contact, login, signup and other forms. By clicking on of the...
How to share files and images in HelpDesk 3 is fairly easy and can be done without posting an answer. File sharing the right way.
HelpDesk 3 has many options like sending emails via PHP Mail(), SMTP or fetch email accounts to create tickets and so on. Very important is that you...
Ticket ratings have been available since quite a time and that is how it works. To automatically send tickets out after closing a support case, the...
With the new design for the HelpDesk 3 Operator panel we have made a great new and modern login design. In this article we describe how you can...
Since HelpDesk 3 Version 3.5 we have updated the client api. It is now again compatible with PHP 7.2 and higher. You can integrate this into your own...
With the release of HelpDesk 3 - Version 3.5.5 you can now set a category ID within the FAQ and Support embed code. The embed code has received a...
With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the...