You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox. Simply go...
With HelpDesk 3 you can choose how to run and manage the support response time. You can either work on a classic system or with due dates. The...
HelpDesk 3 comes with predefined URL's for the blog, support, faq, search, client area and standard contact form. This can be changed of course....
With HelpDesk 3 and Cloud Desk 3 you can use any email account to pull in support requests. The build in php imap feature will pull in the email and...
HelpDesk 3 has 25 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access...
We have made a short video how to edit the front end content with the build in Content Management System (CMS). After a fresh installation the...
The latest release of HelpDesk 3 and Cloud Desk 3 introduces an innovative feature that allows you to translate any text in your support tickets with...
In HelpDesk 3 - Version 4.2, we have incorporated an easy-to-use and highly secure 2-factor authentication feature. Simply navigate to your operator...
Since HD3 - Version 4.2, we have integrated even more AI capabilities into our comprehensive support and client management solution. Now, AI can...