With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the...
You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox. Simply go...
With HelpDesk 3 you can choose how to run and manage the support response time. You can either work on a classic system or with due dates. The...
HelpDesk 3 comes with predefined URL's for the blog, support, faq, search, client area and standard contact form. This can be changed of course....
With HelpDesk 3 and Cloud Desk 3 you can use any email account to pull in support requests. The build in php imap feature will pull in the email and...
HelpDesk 3 has 25 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access...
We have made a short video how to edit the front end content with the build in Content Management System (CMS). After a fresh installation the...
The latest release of HelpDesk 3 and Cloud Desk 3 introduces an innovative feature that allows you to translate any text in your support tickets with...
In HelpDesk 3 - Version 4.2, we have incorporated an easy-to-use and highly secure 2-factor authentication feature. Simply navigate to your operator...
Since HD3 - Version 4.2, we have integrated even more AI capabilities into our comprehensive support and client management solution. Now, AI can...