General

Questions and Answers that are valid for all our products.

General

404 Page not found

In case you see an error message on the front or back end that the page cannot be found (404). You might have enabled the rewrite feature but did not...

General

Important Setup for CC3 and CD3

This how to video will guide you through the final steps after the installation for Cloud Chat 3 and Cloud Desk 3. Please watch this video after you...

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License not working or valid

In case your license code is not working, please make sure to check this answers first: Are you entering the correct license information? Does...

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How to place the live chat in WordPress

This short video guide will show you have to add the live chat correctly into your WordPress based website.

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Blank Page

Should you get a blank page after uploading all files to your server and calling the installation wizard, something went obviously wrong but php...

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Copyrights and Backlinks

We get often asked if backlinks and copyrights can be removed with our license and YES you can remove it when you have purchased a copyright free...

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Google Map Api Key

With the latest releases of Live Chat Business (Live Chat 3, HelpDesk 3 and Cloud Chat 3 has a more advanced map and does not use a Google Map Api...

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Self Installation

Only for Live Chat 3 and HelpDesk 3 Here we have an easy to follow installation guide for our stand alone products. Just follow the guide from top...

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WordPress, Prestashop, Joomla and Co.

Does Live Chat 3, Live Chat Business and HelpDesk work with WordPress, Joomla, Prestashop or any other software that creates a website or shop? Yes,...

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Auto Updater

All our software have an implemented Auto Updater the easiset way to keep your software up to date. With any of our license you have access to...