General

Questions and Answers that are valid for all our products.

General

Change Avatars

All our support and sale software come with default avatars for the live support chat. However it might not suit your business or design, for that we...

General

Native App - Custom Background

With the latest version of our app and the latest version of our Live Chat 3, HelpDesk 3 and Cloud Chat 3 it is possible to have your own custom...

General

Client Chat - Template

All areas of our software are template based, that makes it very easy for your to create your own look. For the client chat there is a folder called...

General

Native Push Notifications not working

We receive many support tickets about our build in Push Notifications service in combination with our native iOS and Android apps. First it is...

General

WhatsApp Chat Feature

With the new release of HelpDesk 3, Live Chat 3 and Cloud Chat 3 we have build in WhatsApp Chat. This gives you a whole new possibility to let your...

General

Rename operator/admin folder

You have the option to rename the folder where you access the administration and operator area. Important: When you rename the folder you cannot use...

General

Manual Engage Visitors

In all our solution you have the option to automatically engage customers with setting the URL and other parameters but you can also manually engage...

General

Rest Api - Mobile Phones

Our rest Api for the mobile apps have the possibilities to change the title, privacy and license agreement links and as well the background image on...

General

New Engage Options and Position

Only applies for old Versions, prior 2022. With the latest release of our Live Support Software solutions we have improved the (Auto) Engage feature...

General

Android Push Notifications not working

Should you not receive any push notifications on your Android device or only receive push notifications when the app is open please try...